Guides & News

Guides and news for useful work.

Practical guides, updates and notes on making work easier to run when the structure has not kept up with the quality of the work.

operations

The handover that never happened

Someone hands in their notice. There’s a card going round, a whip-round for a voucher, maybe drinks on the Friday. Everyone means to sit down and go through the job properly before they go. Then the last fortnight fills up with the actual work, the leaver is half checked out already, and the handover shrinks to a rushed hour on the final afternoon plus a document called “notes” that nobody opens until something breaks. Then it breaks.